TikTok Shop partners with ReBound for customer returns

TikTok Shop and ReBound, a digital returns management logistics specialist, have agreed a partnership to simplify returns for customers and brands using the social media app's commerce system.

The integration lets TikTok Shop sellers access ReBound’s omnichannel returns tools, including a carrier library, processing capabilities and international warehouses, ReBound said in a statement.

End customers can initiate returns within TikTok Shop and be offered return options chosen by the brand, with ReBound managing the end-to-end process for consumers.

“We’re thrilled to partner with Rebound to give our sellers a smarter and more efficient way to manage returns while delivering an even better experience for their buyers,” Lucy Li, Global Product Partnerships, TikTok Shop, said.

ReBound's returns management solutions combine returns software, reverse logistics and returns data to help reduce costs and improve sustainability - it handles over 100 million return 'transactions' each year for some of the world’s leading brands.

The recap

• TikTok Shop partners with ReBound to manage returns globally
• ReBound handles over 100 million return transactions annually
• Customers can initiate returns from within the TikTok Shop Seller Center