PolyAI raises $86m to continue developing conversational agentic AI

PolyAI, a conversational AI startup, has raised $86 million in a Series D funding round co-led by Georgian, Hedosophia, and Khosla Ventures.

The company, which specialises in vocal AI systems that 'sound human', noted that the funding round also included NVentures, British Business Bank, Citi Ventures, Squarepoint Ventures, Sands Capital, Zendesk Ventures, and Point72 Ventures.

PolyAI has so far raised in excess of $200 million in all its funding rounds to date.

PolyAI counts more than 100 enterprises as customers, with over 2,000 live deployments across 45 languages and more than 25 countries, it highlighted. The AI company's customers achieve 391% return on investment, including an average of $10.3 million in savings - according to a commissioned third-party study.

“PolyAI started with a simple idea: enterprises should sound human,” said Nikola Mrkšić, CEO and Co-Founder of PolyAI.

The company said its agentic AI now does the work of 1,000+ full-time employees at multiple enterprises and generates around $1 billion in total value created each year for its customer base.

PolyAI said it will use the funding to develop the proprietary technology behind its Agent Studio platform and expand go-to-market efforts.

“For the world’s largest brands, customer service is no longer just a cost center, it’s a massive opportunity for value creation,” said Emily Walsh, Lead Investor at Georgian.

The Recap

• PolyAI raised $86 million in a Series D round.
• Funding brings PolyAI’s total raised to over $200 million.
• The company will develop Agent Studio and expand go-to-market.