Lloyds Bank upped its AI efforts, hiring Amazon exec

Lloyds Banking Group (LSE:LLOY) announced the hiring of Rohit Dhawan as the Group Director of AI and Advanced Analytics, with a mandate to scale the bank’s AI capabilities and integrate ‘AI outcomes into business priorities’.

Reporting to Lloyds chief data and analytics officer Ranil Boteju, Dhawan will shape the bank’s overall AI, ML, and advanced analytics strategy.

He’s joining from Amazon Web Services (AWS) where he was the head of data and AI strategy for the Asia-Pacific region.

Currently, Lloyds is trialing over 50 AI use cases aimed at improving customer experience – including customer service and support, as well as account supervision functions like detecting early fraud warning signs.

In London, amidst market-wide volatile trading, Lloyds shares finished Monday’s session spme 3.3% lower at 53.48p.