Kraken said it has rolled out one-to-one Security Analyst Sessions and formalised a VIP referral programme for high-value clients, as part of a broader update to its VIP offering, the company said in a blog post.
Kraken framed the changes around the heightened threat profile of large accounts, saying generic advice is insufficient for organised attackers. The Security Analyst Sessions are built around clients’ specific setups and cover settings such as Master Key, Funding 2FA and Global Settings Lock, plus authentication methods from SMS through to hardware keys, email and device security, and explanations of phishing, malware, social engineering and account takeover risks.
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The referral plan gives enrolled VIPs a personal link that pays revenue share on eligible activity across spot, futures, margin, staking and xStocks, with no cap and ongoing earnings per referral. The company also reported a record number of private sessions booked with Kraken experts, including meetings with Chief Economist Thomas Perfumo and Product Leader Sessions across OTC, Margin, Custody, Futures and Kraken Pro.
Kraken described recent in-person gatherings from Melbourne to Amsterdam and San Francisco, noting client feedback about anonymity and preferences for one-to-one meetups. A recent NPS survey across VIP clients in dozens of countries found 97% of respondents want to remain in the programme; one client put it simply: "Personal contact in an age of digital bots." The company said it is developing VIP yield opportunities, upgrades to the Kraken Pro VIP Portal and a private VIP community space.
The recap
- Kraken launched one-to-one Security Analyst Sessions for VIP clients
- VIP referral pays revenue share across spot, futures, margin, staking, xStocks
- Kraken plans VIP product upgrades and a private community space